Frondly Logo
Login

Terms of Service

Last updated: October 16, 2024

Estimated reading time: 4 minutes

1. Introduction

Welcome to Frondly ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of Frondly's plant identification service and chatbot (collectively, the "Service"). By using the Service, you agree to these Terms.

2. Service Description

Frondly is an AI-powered plant identification service that utilizes the Pl@ntNet API (available at https://identify.plantnet.org/). Our Service includes:

  • Plant identification through image scanning
  • Detailed plant information
  • AI chatbot for plant-related questions
  • Plant history storage

2.1 Third-Party Services and Proprietary Technology

Frondly utilizes a combination of third-party services and proprietary technology to provide our plant identification service:

  • We use Pl@ntNet's identification services as a foundation for our plant recognition capabilities. By using Frondly, you also agree to comply with Pl@ntNet's terms of service and usage guidelines. We are not affiliated with, endorsed by, or officially connected with Pl@ntNet.

  • In addition to Pl@ntNet, Frondly employs our own custom database and advanced machine learning models to enhance identification accuracy and provide more comprehensive plant information.

  • We use Pinecone, a vector database, to efficiently store and retrieve complex plant data, allowing for faster and more accurate results.

  • Our team is constantly working to improve our identification algorithms and expand our plant database. This ongoing effort ensures that Frondly's capabilities are always evolving and improving over time.

By using Frondly, you benefit from this unique combination of third-party expertise and our own proprietary technology, all aimed at providing you with the best possible plant identification experience.

3. Credit System

3.1. Credit Packages:

  • Starter Pack: €2.50 (≈$2.70 USD) for 25 plant identifications (€0.10 or ≈$0.11 USD per scan)
  • Value Pack: €5.00 (≈$5.40 USD) for 60 plant identifications (€0.083 or ≈$0.09 USD per scan)
  • Pro Pack: €10.00 (≈$10.80 USD) for 150 plant identifications (€0.067 or ≈$0.072 USD per scan)

3.2. Credit Usage:

  • Each plant identification costs 10 credits
  • Each AI chatbot question costs 1 credit
  • Credits expire one year from purchase date
  • We will notify you before credit expiration

3.3. Service Limitations:

  • The Service may become temporarily unavailable due to API limitations
  • We reserve the right to pause service during technical difficulties
  • No guarantee of continuous, uninterrupted access

4. Payment and Refunds

4.1. All payments are processed through Stripe.

4.2. Credits are non-refundable once used.

4.3. Unused credits may be eligible for refund at our discretion.

4.4. We reserve the right to make exceptions to our refund policy on a case-by-case basis.

5. User Obligations

5.1. You agree to:

  • Provide accurate information
  • Use the Service responsibly
  • Not attempt to circumvent any service limitations
  • Not use the Service for commercial purposes without written permission

5.2. Image Rights:

  • You must have the right to use any images you upload
  • You grant us permission to process your images for identification purposes
  • Images may be processed through third-party services (Pl@ntNet)

6. Disclaimers and Limitations

6.1. Plant Identification:

  • Results are provided "as is" without warranty
  • Accuracy is not guaranteed
  • Do not rely on identifications for consuming plants
  • Seek professional advice for plant-related decisions

6.2. Service Availability:

  • We do not guarantee continuous service
  • The Service may be interrupted due to technical or API limitations
  • We reserve the right to modify or discontinue the Service

7. Limitation of Liability

7.1. We shall not be liable for:

  • Incorrect plant identifications
  • Decisions made based on Service results
  • Service interruptions or unavailability
  • Loss of credits due to technical issues
  • Any indirect, consequential, or incidental damages

7.2. Our total liability shall not exceed the amount you paid for credits in the past 30 days.

8. Changes to Service

We may modify these Terms or the Service at any time. Continued use after changes constitutes acceptance of new Terms.

9. Contact Information

For support or questions:

10. Governing Law

These Terms are governed by Slovak law, without regard to conflict of law principles.

By using Frondly, you acknowledge reading and agreeing to these Terms.